Introduction

At RentWaterBike, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book a water bike experience with us.

By using our website and services, you agree to the practices described in this policy.

Personal Information We Collect

When you make a booking or contact us, we may collect:

• Name
• Email address
• Phone number
• Booking details (date, time, duration, and location)
• Any information you provide through contact forms or email

How We Use Your Information

We use your information to:

• Process and manage your booking
• Send confirmations and important information before your ride
• Respond to customer inquiries
• Improve our services and customer experience
• Send newsletters, promotions, or special offers (only if you have subscribed)

You may unsubscribe from marketing emails at any time using the link provided in our emails.

Cookies and Analytics

Our website uses cookies and similar technologies to improve your experience and measure the effectiveness of our marketing.

We may use:

• Google Analytics to understand website traffic and visitor behavior.
• Google Ads conversion tracking to measure advertising performance.
• Meta (Facebook and Instagram) Pixel to understand how visitors interact with our website and marketing campaigns.

These tools collect anonymous information and do not personally identify you.

You can disable cookies through your browser settings.

Sharing Information

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted third-party service providers that help us operate our website and booking system, including:

• Booqable (booking management)
• Payment providers
• Google Analytics
• Google Ads
• Meta (Facebook and Instagram)

These providers process information only as necessary to provide their services and are required to protect your data.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain business records.

Your Rights Under GDPR

If you are located within the European Union, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal data.
• Object to direct marketing.
• Request restriction of processing.
• Withdraw consent at any time.
• Lodge a complaint with your local data protection authority.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

RentWaterBike

Email: [email protected]

Malmö, Sweden