Last updated: August 2026

1. Introduction

These Terms of Use apply to all bookings and water bike rentals provided by RentWaterBike (“RentWaterBike”, “we”, “our” or “us”).

By making a booking, the person making the booking confirms that they have read and accepted these Terms of Use and that all riders included in the booking will comply with them.

2. Eligibility and Rider Requirements

The person making the booking must be at least 18 years old.

All riders must:

• Be at least 14 years old.
• Be able to swim.
• Weigh no more than 110 kg.
• Be physically able to board, remain seated and balanced, pedal and operate the water bike safely.
• Follow all instructions provided by RentWaterBike.

Riders under 18 must be accompanied and supervised by a parent or legal guardian.

RentWaterBike may refuse participation if a rider does not meet these requirements or if participation would create a safety risk. No refund will be issued if participation is refused because the rider did not meet requirements that were clearly stated before booking.

3. Booking and Payment

Bookings are made through the RentWaterBike website.

Full payment must be completed when the booking is made. A booking confirmation will be sent to the email address provided by the customer.

The customer is responsible for providing accurate booking and contact information.

RentWaterBike reserves the right to refuse or cancel a booking for weather, technical, operational or safety-related reasons.

If RentWaterBike cancels a booking and the service cannot be provided, the customer will be offered a new available booking time at no additional cost. If the customer is unable to reschedule, the customer may request a full refund to the original payment method.

4. Arrival and Rental Duration

Customers must arrive 15 minutes before the scheduled rental time for check-in, life jacket fitting and the mandatory safety briefing.

The rental period begins at the time stated in the booking confirmation and ends at the originally scheduled return time.

Late arrival may shorten the customer’s rental time. The booking will still end at the originally scheduled time, and no refund or extension will be provided for time lost because of the customer’s late arrival.

Any extension of the rental period must be approved by RentWaterBike in advance and is subject to availability.

5. Late Returns

The water bike must be returned by the scheduled end time.

Late returns affect subsequent bookings and will result in a fee of SEK 50 for every started five-minute period.

The late-return fee will not apply if the delay was caused by:

• A technical issue with the water bike that was not caused by the customer.
• Weather or water conditions that made an on-time return unreasonable.
• Instructions given by RentWaterBike.
• Another circumstance that RentWaterBike determines was outside the customer’s reasonable control.

6. Mandatory Rules

All instructions provided by RentWaterBike must be followed throughout the rental.

All riders must:

• Wear the life jacket provided by RentWaterBike throughout the entire ride.
• Remain within the designated route in the Malmö canals.
• Never leave the designated canal route or head towards the sea.
• Remain seated, upright and centred while riding.
• Pedal calmly and maintain a controlled speed.
• Make small, controlled steering movements.
• Never turn the handlebar more than 45 degrees in either direction.
• Never stand on the pedals.
• Keep a suitable distance from boats, canal walls, bridges and other water users.
• Adjust their movement and steering to wind, waves and water conditions.
• Follow all instructions given by RentWaterBike staff.

Riders must not:

• Use the water bike under the influence of alcohol, drugs or any substance that may impair their ability to ride.
• Race, collide intentionally, behave recklessly or use the water bike in a dangerous manner.
• Intentionally enter or swim in the water during the rental.
• Allow another person to use the water bike unless that person is included in the booking and meets all rider requirements.
• Modify, dismantle or attempt to repair the water bike or its equipment.
• Place their hands near the propeller or other moving parts.

RentWaterBike may terminate the rental without a refund if a customer violates these rules or creates a risk to themselves, other people, property or equipment.

7. Equipment Issues and Emergency Procedure

Any technical issue, accident, injury or damage must be reported to RentWaterBike immediately.

In the event of a technical problem, the rider must:

• Stop pedalling.
• Remain seated and calm.
• Keep the life jacket on.
• Stay with the water bike.
• Call RentWaterBike using the telephone number provided in the booking confirmation.
• Follow the instructions given by RentWaterBike.

The rider must not attempt to repair the water bike.

If a person falls into the water, the life jacket must remain on. The person should stay close to the water bike and move towards the nearest safe edge if possible.

In the event of immediate danger, serious injury or a missing person, call 112.

8. Customer Responsibility and Care of Equipment

Customers must use the water bike and all associated equipment carefully and only for their intended purpose.

Customers must return all equipment in substantially the same condition as received, except for normal wear and tear.

Customers must inform RentWaterBike before departure of any visible damage or defect they notice.

A customer may be charged the reasonable and documented cost of repairing or replacing equipment where the damage or loss was caused by:

• Negligent or reckless behaviour.
• Intentional damage.
• Misuse of the equipment.
• Failure to follow the provided instructions.
• Use outside the designated route.
• An unauthorised repair, alteration or removal of equipment.

The customer is not responsible for normal wear and tear, pre-existing damage or technical faults that were not caused by the customer.

9. Personal Belongings

Customers are responsible for their own personal belongings.

Phones, cameras, wallets, keys, sunglasses, clothing and other personal items are brought onto the water bike at the customer’s own risk.

To the extent permitted by Swedish law, RentWaterBike is not responsible for personal belongings that are lost, stolen or damaged by water unless the loss or damage was caused by RentWaterBike’s negligence.

10. Customer Cancellation Policy

A customer may cancel a booking free of charge up to 24 hours before the scheduled start time.

Cancellations made less than 24 hours before the scheduled start time are non-refundable unless otherwise agreed by RentWaterBike or required by applicable law.

Failure to attend the booking without cancelling is non-refundable.

Approved refunds will be returned to the original payment method. The time required for the funds to appear in the customer’s account depends on the bank or payment provider.

Bookings for a leisure activity taking place on a specific date or during a specific period may be exempt from the statutory 14-day right of withdrawal under Swedish distance-contract rules.

The 24-hour cancellation policy applies when the customer cancels the booking. It does not limit the customer’s rights when RentWaterBike cancels the booked rental.

11. Weather and Water Conditions

RentWaterBike continuously assesses the current weather and water conditions.

RentWaterBike may postpone, suspend or cancel a rental if wind, thunderstorms, reduced visibility, unsuitable water conditions or other circumstances make the ride unsuitable.

Light rain alone does not automatically result in cancellation.

Strong winds can affect the conditions on the water, making the ride more physically demanding and challenging to manoeuvre. To ensure that customers receive a comfortable and enjoyable experience, RentWaterBike may cancel or reschedule a ride.

If RentWaterBike cancels a booking because of weather or water conditions:

• The scheduled ride will be cancelled.
• The customer may view the current availability on the RentWaterBike website.
• The customer may email RentWaterBike with a preferred available date and time.
• RentWaterBike will move the existing booking at no additional cost, subject to availability and suitable weather conditions.
• The selected time is not reserved until RentWaterBike has confirmed the new booking.
• The customer does not need to make a new booking or payment.
• If the customer is unable to reschedule, the customer may request a full refund to the original payment method.

RentWaterBike is not responsible for the customer’s separate expenses, such as travel or accommodation costs, except where responsibility cannot legally be excluded.

12. Inherent Risks

Water biking is an outdoor water-based activity and involves inherent risks, including:

• Falling into the water.
• Collisions with boats, canal walls or other objects.
• Wind, waves and changing water conditions.
• Slipping while boarding or leaving the water bike.
• Personal injury.
• Unexpected technical problems.

Customers agree to follow all instructions and take reasonable care while participating.

Acknowledging these inherent risks does not remove or limit any rights the customer has under mandatory Swedish law and does not exclude RentWaterBike’s responsibility for its own negligence.

13. Liability

RentWaterBike is responsible for loss or damage to the extent required by applicable Swedish law.

Nothing in these Terms of Use excludes or limits:

• Any mandatory consumer rights.
• Liability that cannot legally be excluded or limited.
• RentWaterBike’s responsibility for loss, injury or damage caused by its negligence or intentional conduct.

RentWaterBike is not responsible for loss or damage caused solely by the customer’s negligence, misuse of equipment, violation of instructions or conduct outside the agreed activity.

Any compensation claim will be assessed according to the circumstances, available evidence and applicable Swedish law.

14. Force Majeure

RentWaterBike is not responsible for delays or an inability to provide the service caused by circumstances beyond its reasonable control, including severe weather, natural disasters, government restrictions, public emergencies or unexpected infrastructure failures.

If such circumstances prevent RentWaterBike from providing the booked rental, the customer will be offered rescheduling at no additional cost. If the customer is unable to reschedule, the amount paid for the cancelled rental will be refunded to the original payment method.

This section does not limit any mandatory rights available to the customer under Swedish law.

15. Changes to the Service

RentWaterBike may make reasonable changes to routes, operating areas, opening hours or procedures when necessary because of weather, official instructions or operational conditions.

Material changes affecting an existing booking will be communicated to the customer as soon as reasonably possible.

If a material change means that the booked service cannot be provided, the customer will be offered rescheduling at no additional cost or a full refund.

16. Governing Law and Disputes

These Terms of Use are governed by Swedish law.

Customers should first contact RentWaterBike so that we have an opportunity to resolve any complaint.

If the customer and RentWaterBike cannot reach an agreement, the customer may refer the dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), provided that ARN’s requirements are met.

A dispute may also be resolved by a competent Swedish court.

Nothing in this section limits any mandatory right the customer may have to bring a claim in another competent forum.

17. Contact Information

RentWaterBike
Malmö, Sweden
Email: [email protected]

If you have any questions about these Terms of Use, your booking or the rider requirements, please contact us before your scheduled rental.